FREQUENTLY ASKED QUESTIONS

At Partygoods we strive to give our customers the most convenient platform possible. Questions may still derive while shopping on our site and we want to answer your questions as easily and quickly as possible. If there is any question you have that wasn’t covered in the section below, please contact us and we will get back to you as soon as possible.

1. How can I see the products before I buy them?

Not all products are kept in stock, but are displayed and described as accurately as possible on our website.

2. What happens if I pay for an item and it is out of stock?

Unfortunately on the odd occasion it may happen that the supplier become out of stock between the time the order is placed and processed. In this case we will inform you as soon as possible and will happily refund you for the specific item or for your entire order, whichever you prefer.

3. I received a product and it is damaged, what do I do now?

We pack our orders as carefully as possible and thereby try to minimize damages. On the rare occasion it may happen that the products still get damaged. If this happens please do not open or use the products, but rather send us an email (info@partygoods.co.za) as soon as possible to arrange a replacement or refund for the product. The replacement or refund will only be done if the package has not been opened and we can see it was damaged in transit.

4. How do I order?

Browse the website, add the items you want/need to your basket and submit your order. When we receive your order we will confirm stock availability of the items ordered and thereafter send you a Sales Invoice. If you have any technical difficulties with adding products to your basket please email (info@partygoods.co.za) us.

5. If I place an order will I get all of the items ordered?

Once we receive your order we will confirm stock availability of the items ordered and let you know if there is products that is out of stock. If all the products ordered are in stock we will send you a Sales Invoice and proceed with the order.

8. Do you deliver or can I collect?

We do nationwide deliveries via a courier service and also provide a collection option from our office in Pretoria.
Please note: We are an ONLINE shop, all orders need to be placed on our website. We do not have a physical walk-in store. If you want a physical walk-in store please visit our affiliate – E-square parties

9. How much does the delivery cost?

The delivery cost is dependent on the area you are in. All costs is for packages up to 15Kgs. Certain areas will require an estimate from our courier service provider. If you choose the delivery option the delivery fee will be added to your sales order. Orders outside JHB/PTA may take 2-7 working days from time of dispatch. A surcharge will be included for deliveries to farms, remote hospitals, power stations and town ships. The surcharge will be payable after the order is processed.
If you are in JHB or PTA you have the options to either:
1.) Collect from our office – Free of charge
2.) Have the goods delivered to your door. Menlyn (10 km radius) – R50
3.) Have the goods delivered to your door. Rest of PTA/JHB – R90
If you are in other areas of the country the delivery fee is – R130

10. Can I order now and pay later?

Unfortunately your order will not be placed until you have made the payment. After the payment is made we will confirm stock availability and send you a Sales Invoice.

11. Can I pay my order cash on delivery?

Unfortunately we do not accept cash on delivery, because of the use of third party courier services.

12. What are your trading hours?

Monday – Friday 8:00 – 17:00
Saturday 8:00 – 12:00
Our website never sleeps so be sure to place your order and we’ll take action as soon as we are back in office.

13. Do you have a wholesale price list?

We sell to the public and do not have wholesale prices. All our prices are available at the products online.

14. Do you have “this” item or range in stock?

Partygoods acts as a catalogue of hundreds of products which are sourced from many different suppliers. All products displayed on Partygoods are made available for you to order however; it is not possible to keep stock of every item. We do not keep any items for over the counter purchases on our premises in Pretoria-East. All the items we have listed on our website are available from our suppliers and are dependent on stock availability at the time your order is placed. Please submit the order online and we will confirm stock availability for you. If there is any other queries about a product you want, but can’t find it on the site, please email us at info@partygoods.co.za.

15. How can I make changes to my order once I have submitted it online?

Please email us (info@partygoods.co.za)your order number with the changes or reply to the order summary invoice. NB. No changes can be made once Sales Invoice has been sent.

16. How long does it take to receive the items once I have paid?

We try to have all orders delivered within 1-7 working days from when payment is received; this can very depending on the range of items you are ordering, the area you are in as well as the size of your parcel. Some instances delivery can take up to 15 working days.

17. If I do not like the product can I have a refund?

We try to accurately display all our products online, if you have received a product which is different to the product displayed online we will happily collect the item from you and refund you for the item. If the product has been displayed accurately and you do not like the product once you have received it, we will gladly exchange it for you, but this will be at your own cost to return the product. In both cases products will only be exchanged if they are unused and in original packaging.

18. Once I placed an order online how long will it take to receive the Sales Invoice?

We will email you the Sales Invoice within 24 hours of receiving your order, unless the order is placed late on a Friday afternoon, over the weekend or on a public holiday, in which case we will get back to you on the next working day. If you have not heard back from us in 24 hours please email us (info@partygoods.co.za) so we can confirm your email address.

19. How do I pay for my order?

Payments are made through PayFast. They offer secure banking for our customers. We will handle the rest after the payment is made.

20. I only need 6 of a particular item and the pack size is 10, can I buy 6?

All products are manufactured and packed in sealed packs. The pack size of each product is the minimum quantity that you can buy of that product.

21. Can you source items which are not on your website?

If you are looking for a particular item which is not on our website, please email us (info@partygoods.co.za) and we may be able to source the item for you.

22. Are the balloons supplied inflated or un-inflated?

All balloons are delivered un-inflated; we do not deliver air or helium filled balloons.